Question 1

What is an eSIM?

Accepted Answer

An eSIM is a digital SIM built into your phone. It does the same as a physical card but activates with a QR code and does not use your regular SIM slot.

Question 2

Is it safe to use an eSIM?

Accepted Answer

Yes. An eSIM meets the same security standards as a physical SIM and is even safer: it cannot be physically removed or cloned from the device.

Question 3

When does my eSIM activate?

Accepted Answer

You can install it as soon as you buy it and choose when to start the plan. Many travelers activate it on landing to make the most of every day of validity.

Question 4

Can I keep my regular number?

Accepted Answer

Yes. Your main line stays active for calls and WhatsApp while you browse on the eSIM data.

Question 5

Is my phone compatible?

Accepted Answer

Most phones from 2019 onward support eSIM: iPhone XS or later, Google Pixel 3+, Samsung Galaxy S20+ and many more. Dial *#06# and, if an EID appears, you are compatible.

Question 6

Does it work with any carrier?

Accepted Answer

Yes, as long as your phone is unlocked. Our eSIM connects to the leading carriers in each destination.

Question 7

Do I need to unlock my phone?

Accepted Answer

Only if your device is carrier-locked. Most phones are already unlocked and work without issues.

Question 8

Can I renew or top up my plan?

Accepted Answer

Of course. From the app you can add more data or extend validity in seconds, with no reinstall.

Question 9

What happens if I run out of data?

Accepted Answer

Your eSIM stops browsing to avoid surprise charges. Top up from the app and you are connected again instantly.

Question 10

Are there contracts or hidden fees?

Accepted Answer

None. You pay a fixed price for the plan you choose. No contracts, no monthly fees, no surprises.

Question 11

What currency am I charged in?

Accepted Answer

Prices are shown and charged in euros (€), with no currency conversion surcharge from our side.

Question 12

Is there support in Spanish?

Accepted Answer

Yes. Our support team is available in Spanish 24 hours a day, 7 days a week, wherever you are.

Question 13

What do I do if my eSIM does not work?

Accepted Answer

Check that data roaming is enabled for the eSIM and that you picked the right network. If it still fails, message us and we will fix it right away.

Frequently asked questions

About eSIMs

Compatibility

Plans & pricing

Support

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