Question 1

Is it safe to use an eSIM?

Accepted Answer

Yes. An eSIM meets the same security standards as a physical SIM, and is even safer: it cannot be removed or physically cloned from the device.

Question 2

When does my eSIM activate?

Accepted Answer

You can install it as soon as you buy it and choose when to start the plan. Many travelers activate it right after landing, to make the most of every day of validity.

Question 3

Can I keep my usual number?

Accepted Answer

Yes. Your main line stays active for calls and WhatsApp while you browse on the eSIM data.

Question 4

What is an eSIM?

Accepted Answer

An eSIM is a digital SIM built into your phone. It does the same job as a physical card, but you activate it with a QR code and it does not take up your usual SIM slot.

Question 5

Is my phone compatible?

Accepted Answer

Most phones from 2019 onwards support eSIM: iPhone XS or later, Google Pixel 3+, Samsung Galaxy S20+ and many others. Dial *#06# and if an EID shows up, you are compatible.

Question 6

Does it work with any carrier?

Accepted Answer

Yes, as long as your phone is unlocked (no carrier lock). Our eSIM connects to the leading carriers in each destination.

Question 7

Do I need to unlock my phone?

Accepted Answer

Only if your device is locked to a carrier. Most phones bought on installments are already unlocked and work without any issue.

Question 8

Can I renew or top up my plan?

Accepted Answer

Of course. From the app you can add more data or extend the validity in seconds, without reinstalling anything.

Question 9

What happens if I run out of data?

Accepted Answer

Your eSIM stops browsing so you never get a surprise charge. Top up from the app and you are back online instantly.

Question 10

Is there support in Spanish?

Accepted Answer

Yes. Our support team answers in Spanish 24 hours a day, 7 days a week, wherever you are.

Frequently asked questions

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